.webp)
Click to listen to a NotebookLM AI overview of this article:
Paralegals are pushing Supio to its full potential - and then some.
We’ve spent months observing how they use it - what they ask, how they think, and where they rely on Supio AI most.
Supio power users get source-linked detailed answers across the entire lifecycle, from early discovery through litigation. And they use the insights they get to drive strategy.
These 7 takeaways come directly from high performers like Amber Fernatt (J. Chrisp Law) and Kelly Osborne (Childers, Schlueter & Smith).
Here’s what they’re doing right and why it works.
What we found is a new way of working. And it starts with the people who know the case best.
1. They get ahead of the case, not caught up in it
The top paralegals look for problems early before they become problems.
Supio helps them do that by unlocking the full story fast. With the AI Assistant, they can chat directly against medical records, bills and liens, provider timelines, even deposition transcripts - all in one place.
That means they’re spotting missed diagnoses, gaps in treatment, and inconsistencies months sooner than before.
This kind of early clarity leads to stronger cases - more accurate settlement demands, tighter case theory, and better client outcomes.
2. They talk to Supio like an expert teammate
Kelly doesn’t overthink her prompts. She just talks to Supio like she would a trusted medical expert or attorney.
- “What happened with the left knee?”
- “Has the client had an MRI?”
These aren’t prompts, they’re questions. Supio is built to respond like someone who knows the file inside and out.
3. They don’t try to write “the perfect prompt”
There’s no secret language. Kelly reminds new users to just ask your question and build from there.
Prompting is a learning curve, and it gets easier with muscle memory. Supio responds best when you keep iterating just like you would with a real teammate.
4. They let Supio handle the busywork so they can show up for people
Kelly describes her role as a balancing act: part trauma-informed counselor, part protocol-driven operator. It’s emotionally heavy work that also demands precision - every date, every document, every detail.
Supio helps her manage both.
By offloading the mechanical tasks (scanning records, checking treatment criteria, organizing timelines) Supio gives her something that’s rare in personal injury law: the time and headspace to actually be there for clients.
That’s not a small thing. Many of the cases Supio supports involve grief, loss, or life-changing injuries. The professionals doing this work need room to be human.
5. They run real numbers, not rough guesses
Paralegals using Supio aren’t working off ballpark figures anymore. They’re calculating exact recoverable value down to the dollar.
That means knowing the difference between what was billed and what’s actually compensable after reductions, write-offs, and state-specific rules.
This changes the entire tone of mediation. Instead of vague projections, clients see exactly what they’ll walk away with - after fees, costs, and liens. Everything’s modeled in real time.
When attorneys walk into negotiations, the certainty they bring shuts down gamesmanship from insurance adjusters.
6. They draft from one connected case story
With Supio, paralegals are building a fully connected case narrative where every motion, disclosure, and demand ties back to the same foundation.
Want to pull records for a specific provider?
Prep an expert disclosure?
Brainstorm case strategies and themes?
It all starts from the same, synced source: the Supio-powered chronology.
And here’s the secret sauce: behind every Supio-powered chronology is a layer of human review. Real legal professionals check and refine the case documentation to ensure your data is as dialed in and litigation-ready as possible. It’s this blend of AI + expert oversight that makes the case story stronger, cleaner, and easier to build on.
It’s not if your team will use AI, it’s how well they do
As Amber puts it, there’s real urgency to get fluent with these tools now. The teams adopting AI with intention are already pulling ahead.
Hear it straight from Amber & Kelly live
Join our webinar to see how top paralegals like Amber Fernatt and Kelly Osborne use Supio to drive strategy, clarity, and results. Sign up to learn their real-world tips and workflows.