For over 14 years, Kelly Osborne has been the operational backbone of her firm’s mass tort division.

From orthopedic recalls to necrotizing enterocolitis (NEC) litigation, she’s done it all - intake, training, tech procurement, and the high-stakes conversations no one else wants to have.

“Jack of all trades, master of none,” she says with a laugh. 

But make no mistake: Kelly runs the engine.

She started in the legal field 21 years ago answering phones. Her drive was (and still is) to help people. Today, she trains teams, oversees case workflows across multiple litigations, and runs point on firm-wide tech strategy.

The Emotional Toll of the Work

Mass tort is personal for Kelly. “I can’t give these parents their children back,” she said. “But what I can do is give them my best and full attention with very detailed information.”

Her team deals with clients who’ve lost their babies to NEC. Or lost mobility from failed hip implants. Or battled cancer after years of Roundup exposure. “These companies put profits over people. We’re here to make sure they answer for it.”

She sees it all - the trauma, the rage, the confusion. And she takes the calls. “Last week alone, I had 198 phone calls. One of my team leads had 240. That’s not light work. That’s sitting with grief, with frustration, over and over.”

The Challenge: Scale Without Breaking

‍In mass tort, the difference between one case and 500 isn’t strategy, it’s scale. Kelly has to do the same diligence 500 times over. 

For NEC cases, that means:

• Verifying NEC diagnosis
• Identifying the exact formula brand used
• Filing individual complaints with complete discovery
• Managing and responding to medical records across thousands of pages

“I had a record last week that was over 13,000 pages,” Kelly said. “I don’t have 13,000 minutes to spare, let alone hours.”

Before Supio, reviewing medical records meant emotional fatigue and operational bottlenecks. 

“A colleague’s wife was pregnant when we started taking NEC cases. He would read two records and have to leave the room. It just broke him.”

Enter Supio: A Second Brain

Everything changed when Kelly started using Supio.

Now, she feeds records into Supio and within minutes, it tells her if the case qualifies: NEC confirmed? Product ID found? Supio flags both - cited, sourced, clean.

“It’s more about knowing what hill you need to climb before you start climbing than replacing human review.”

Supio’s AI even drafts the complaint for her. “It’s wild. I ask it, ‘Draft the complaint,’ and there it is. Clean, organized, accurate.”

Be Present With Families. Let Supio Handle the Mechanical.

Kelly describes her job as a dance: part trauma-informed counselor, part protocol-obsessed operator.

“You have to stay emotionally in tune with the families. But at the same time, you have to be clinical - did the baby have human milk or formula? Was it brand X or brand Y?”

Supio lets her do both.

“By offloading the mechanical parts (scanning records, checking criteria) I have the emotional space to be present for grieving families. That’s what Supio gave me back.”

Eliminating Uncertainty

Kelly recalls spending hours searching for a diagnosis date buried among contradictory records. 

"Identifying when the diagnosis occurred is often complicated," she remembers. "I asked Supio: 'When was the first NEC diagnosis?' Immediately: page number, direct quote, everything."

She's evaluated Supio across diverse litigations - hernia mesh, talc, Roundup, Suboxone. The results? 98% accuracy, with the remaining items easily verified.

From Skeptic to Evangelist

"Initially, AI frightened me," Kelly admits. "Skynet. Terminator. The end of paralegal jobs. But Supio completely changed my perspective."

Now she trains her team on effective prompting, teaching them to interact with Supio as they would consult a medical expert. "Perfection isn't necessary. Just ask directly: 'Did this baby develop sepsis?' Supio provides the answer with the exact page reference."

Impact Across the Firm

Supio has transformed the firm’s speed, accuracy, and confidence. Kelly now:

• Files complaints in a fraction of the time
• Knows instantly which cases are viable
• Has better conversations with clients earlier
• Gets attorneys answers before they ask

Supio has become so central to operations that Kelly now starts every check-in with her paralegals by asking, “Did you Supio it?”

Kelly sees AI not as a disruptor, but as a necessity.

“If you’re not using AI, you’re already behind. The defendants are. And they’ll run circles around you.”

Supio helps her fight smarter and care deeper.

“I used to burn out reviewing records. Now, I save my energy for the moments that matter, like calling a mom and giving her hope. Supio made that possible.”

Kelly’s Mic Drop:

“Supio isn’t magic. It’s better. It’s a partner that never sleeps, never forgets, and never flinches.”

Partner Since: Pre-COVID

‍Favorite Prompt: “When was the first NEC diagnosis?”

‍Nickname for Supio: “My Second Brain”