Team of 100 Now Operates with Efficiency of 150 After Implementing Supio AI

Firm Motto: "Doing Good By Doing Right™" 

Achievements: Over $1 billion recovered for plaintiffs, 200+ years of combined legal experience, 1,000+ 5-star client reviews 

Leadership: Court-appointed leaders in national complex litigation including Uber/Lyft, Paraquat, Hair Straightener, and Camp Lejeune

‍The Challenge: David vs. Corporate Goliath

For Eric Chaffin, competing against massive insurance companies meant facing an entrenched disadvantage. "Our budget's not near what the in-house counsel or external counsel is at State Farm or Allstate," Chaffin notes. "For the first time ever, Allstate, State Farm, all these companies have had for a long time an ability to look at cases that we haven't had."

This imbalance created three critical challenges:

1. Resource-intensive demands: Paralegals spent "five, six or more hours" preparing a single demand letter, plus additional time for nurse paralegals to review medical records.

2. Delayed strategic insights: Case valuations and strategy sessions suffered from information bottlenecks. "If we did that meeting on Monday, [younger attorneys] may have to go back and do the research and come back the following week or two weeks out to have the answers."

3. Limited client focus: Administrative burdens restricted the team's ability to provide the client experience that aligned with their "doing good by doing right" ethos.

The Solution: “Navy SEALs of Personal Injury”

Chaffin recognized that the conventional AI approach wouldn't suffice. "That's how it would be if you tried to just go to OpenAI and do prompt engineering to try to evaluate your case."

Instead, he needed a purpose-built solution.

"If you take Supio, it's actually one of those trained PI attorneys, those Navy SEALs of PI to go in, understand the documents, understand the medical records, understand how you're thinking, and actually working on cases because it's been trained across many cases."

The implementation focused on four core capabilities:

1. Medical Record Analysis: Instant organization and summary of medical documentation

2. Automated Demand Preparation: Dramatically reducing preparation time while maintaining quality

3. Strategic Case Q&A: Enabling attorneys to query specific aspects of case strengths and weaknesses

4. Real-Time Litigation Support: Providing instant access to case facts during trials and negotiations

The Results: Transformation at Every Level

1. The Sunday Night Trial Revelation

One of Chaffin's most powerful Supio experiences came during a trial in Pittsburgh. His client had suffered a torn meniscus in a truck crash, but the defense argued it was pre-existing.

"I was preparing for my closing, and said to myself, 'What is the best argument for the defense about the torn meniscus coming before the crash?' I went to Supio and asked that question... and it spit out an answer. Then I said, 'Okay, now what's our response?' And it gave me an answer."

Instead of calling his paralegal on a Sunday evening before closing arguments, Chaffin had his answers "in a matter of just a couple of minutes."

"It's literally just instantaneous. It's remarkable - that freedom, that confidence, and that's in the middle of a trial."

2. From Days to Minutes: Operational Transformation

The impact on routine tasks was immediate. "From a human capital perspective, it's tremendous savings. If a paralegal's taking six hours to write a demand in a relatively complex case, and now it's taking 10 to 15 minutes, you can see how that impacts a margin."

This efficiency extended to strategic insights. "It actually gives us those business insights into optics in a process way where we can look at the cases and get those insights much faster and on a more consistent basis than any human can really do."

3. Real-Time Strategic Decision Making

Supio transformed the firm's approach to case evaluation. Chaffin describes a recent valuation meeting for multiple six and seven-figure cases:

"We're using Supio in real time in the meetings to answer 'what was in the police report, what was this?' We're strategically thinking in real time using Supio to evaluate our cases and drive valuations."

This acceleration delivers concrete business advantages: "Time is money. It's that simple. It's that way for our clients. It's that way for us. If we can move the cases faster and get to decisions faster with them, the cases will drive the results. It drives revenue, profitability, and customer satisfaction."

The Future: Train Now or Be Left Behind

Chaffin, once an AI skeptic now sees specialized legal AI as a competitive necessity.

"The firm owners who aren't doing this... it's gonna be years of work that we're gonna be so far ahead of them, unfortunately."

He predicts dramatic industry transformation within five years due to AI and venture capital entering the legal space: "Within five years, maybe 10 years at best, you're gonna end up with the Amazons of the world handling cases at a fraction of the expense to the client."

The strategic imperative is clear: "Either you get on the train or you're going to be left at the station."

"From my experience, Supio really is the superior AI for personal injury law firms. Just based upon years of using Supio, I can tell you that myself and my team truly believe that Supio is the superior AI for personal injury law firms."