Every missed call in plaintiff law is a case walking to a competitor. This guide helps you quantify what intake friction is actually costing your firm, gives you a vendor evaluation framework covering AI qualification, integrations, security, and rep coaching, compares five common intake approaches (answering services, voicemail, offshore vendors, in-house teams, and purpose-built AI systems), and walks you through a 30–60 day rollout plan plus a final decision checklist.