Paralegals at J.Chrisp Law Reclaimed 79 Hours Per Case Through Supio AI

The Medical Record Maze That Consumed 80+ Hours

As a pre-litigation manager and senior paralegal, Amber Fernatt faced a daily struggle with manual processes that limited paralegals productivity.

"Before Supio, we entered all medical treatment on a timeline manually. It was all entered again once we submitted the demand. That's twice we're doing the same work," explains Fernatt. "Probably two full-time jobs just to enter medical records."

This inefficiency created several problems:

• Case knowledge siloed with individual team members
• Inconsistent work product across files
• Limited capacity for thorough case analysis
• Potential for human error in medical record interpretation

"When you have a person reading, interpreting, and adding medical records themselves, there is room for interpretation. That information may not be interpreted accurately or appropriately."

Supio AI products streamline the work of paralegals and help achieve better case outcomes faster 

1. Medical Chronologies

"Medical chronologies are the life of Supio," Fernatt explains. This core feature transforms how paralegals organize and analyze medical records:

• Treatment filtering: "I can isolate just the physical therapy and see every date of service"
• Diagnostic tracking: "Check very quickly if a client has had X-rays or an MRI"
• Time period isolation: "With 10 years of records, I can isolate just the date loss to present"
• Targeted search: "Type in 'knee' and it highlights every record with the knee mentioned"
• Provider analysis: "See exactly how many times they've treated with each provider"

By uploading traffic collision reports and medical records at the 90-day mark, Fernatt's team gains immediate insight into treatment patterns and can identify undiagnosed injuries early.

2. Case Economics

Case Economics gives Fernatt precise calculations that were previously too time consuming:

• Automatic bill analysis: "It gives you a bird's eye view of your client's medical bills and specials"
• Accurate specials calculation: "When your client has a hundred thousand dollars in bills, they aren't necessarily entitled to that in reimbursement. Supio pulls the actual recoverable specials"
• Settlement projection: "You can add the offer, liens, medical bills due, attorney's fee and case costs... calculate what your client's net settlement is"

The accuracy eliminates human error in calculations that directly impact case value. "The AI pulls information from bills directly, so you have accurate numbers all the time."

3. AI Assistant

Fernatt relies heavily on Supio's AI Assistant feature. "The AI assistant is amazing. She answers all of my questions. Anytime that I have a question about the case, I always go to her first."

She uses the AI Assistant for multiple paralegal tasks:

• Medical understanding: "She can explain information about your case, your client's injuries. So for example, if there is radiculopathy, not everybody knows what that means. So if you ask her, she'll tell you exactly what that is, how it's caused and how it's treated"
• Case analysis: "When asking her the weaknesses of the case... she'll tell you if your client has a history of multiple motor vehicle accidents or work comp injuries, or if there are concerns about pre-existing injuries"
• Deposition preparation: "I use this also to prepare for depositions. I will ask her what questions or what defenses the other side could potentially use against our client, and then it will give us a list of questions or a list of case concerns"

"I tell my attorneys to talk to her like you're talking to me. Ask her all the same questions that you're going to ask me because she's going to be just as powerful and she's going to be able to pull information as if she is your real life assistant."

4. Case Signals

Supio identifies overlooked treatment needs that directly increase case value:

• Finding untreated injuries: "A client is often injured most significantly in a single area (a shoulder, neck or knee) but they have other complaints that may not be addressed because the provider is focusing on the main pain"
• Treatment opportunities: "If you ask about any injuries or complaints that haven't been treated, we can talk to the client about getting additional treatment, potentially an MRI and spine surgeon if necessary"
• Increasing settlements: "It can really increase the value of your case if you're asking the right questions"
• Risk identification: "If a client is complaining of a knee injury post-loss, but had it already with no increased pain complaints, we have red flags"

The Results

For Fernatt, Supio delivers measurable improvements across her paralegal workflow:

• Dramatic time savings: "It could take 80 hours to build a chronology, economics tab, and demand letter. Supio does it in moments"
• Standardizing knowledge across the firm: "It gives everybody the same understanding and the same work product regardless of who's touching the file"
• Accurate medical interpretation: "Supio has an intimate understanding of medical terms and pulls information straight from the records"
• Enhanced client service: "Our paralegals can focus their attention on the needs of clients. It gives them more one-on-one contact"

"Supio is the superior AI for personal injury law firms."